Successful businesses have comparable factors that contribute to positive results. One of those critical factors revolves around customer care and loyalty. Without consumers, a company does not stand a chance in the market.
Humes McCoy Aviation is a uniquely personalized transportation service with overwhelming client satisfaction rates. Florida-based, Humes McCoy Aviation has become a powerhouse within the local aviation industry and is the name to trust when leasing and cargo transportation services are needed. Customer service and fulfillment are priorities for Humes McCoy Aviation to maintain returning clients. Here, the company’s customer service representatives share six simple ways to build customer loyalty:
1. Personalize Customer Care
Customers who feel valued during an experience with a company are more likely to become loyal consumers. One way to ensure consumers return over and over is to put a personalized touch on customer service. For first time customers, try following-up their encounter with a handwritten note or thank-you card. Keeping track of clients’ birthdays and offering birthday discounts is both a great way to show personalized customer care and an effective marketing method.
2. Stay On-Top of Responses
There is nothing more annoying to a consumer than to have an issue with a company that lacks quick response times. Clients who feel neglected can hurt business by leaving a bad review and taking their business elsewhere. In today’s world, consumer reviews influence buying choices. Ninety percent of consumers stated that their final decision to buy is determined by what they read in the online reviews.
3. Stay Consistent
Create quality customer service by recognizing that consistency is vital. When striving to maintain continuous quality customer care, a company should always assume that a consumer will come across an issue or a question during any buying process. This assumption might not be realistic, but it will keep customer service employees ready for action.
4. Connect Through Care
If an organization has trouble finding and keeping customer loyalty, even with proactive customer service, it might have to take a second look at the target audience. Companies should target clients that exhibit care that runs parallel to the passions of the business. Referring back to an organization’s mission statement and foundation pillars are a great place to start the search.
5. Publish Customer Words
A consumer’s words will always speak louder to other buyers than anything a company claims. Businesses who have acquired loyal customers should take advantage of the power consumer reviews possess by marketing client testimonies or positive reviews and recommendations. They also make customers feel important by posting their opinion for the world to see.
6. Create A Loyalty Program
Businesses who have not yet created a loyalty program for customers should think again. Seventy-six percent of consumers in the United States claim that they are more likely to shop with companies that provide customer loyalty programs.
About Humes McCoy Aviation Humes McCoy Aviation, Inc. is a 19-year aviation service company that helps their clients escape the hassle of travel planning while giving them the ease and reliability of a name they can trust.