In the not so distant past, you would order an item online and expect to wait a few days, maybe even over a week before it arrives at your door. However, nowadays, the focus is on the provision of next day delivery, and if your company does not offer this particular service, then you may be left behind by the competition. As a result, as a business owner, you should think about implementing a next day delivery service because you could enjoy a number of benefits. Here are some of the main reasons why next day delivery is so important for modern businesses.
- Specialist logistics companies make it easy
You may feel that offering next day delivery services will be a lot of work, but if you work with a specialist logistics company such as Rhenus High Tech UK, they make things a lot easier for you. They can sort out the difficult logistics part of delivery, so that you simply have to get the goods ready to go. This means this service is not much more difficult than your current delivery options. In addition, you should also think about carrying out a cost-benefit analysis if you do not operate a next day delivery service but are thinking of implementing one. Indeed, the costs of implementing such a service may include hiring extra staff to organise this particular aspect of your business while the benefits could revolve around making more profit as well as keeping your customers happy at all times.
- Your customers expect it
There are a number of reasons why customers now expect next day delivery:
- Services such as Amazon Prime have set this as a standard
- People do not want to wait for stuff. They want the convenience of online shopping, as well as the speed of shopping in a brick and mortar store
- Many online purchases are needed right away, whether it is a school uniform or a computer part – there is simply no time to waste
- In many people’s minds, the slower the shipping, the less legitimate the store, so your shipping times could affect your store’s reputation
If you want to stay ahead of the competition and provide a unique selling point, then speedy shipping can help you reach your goals. Implementing a next day delivery service could help your company to create competitive advantage which could ultimately result in a larger number of customers and more profits. However, in order to determine the viability of implementing such a service, you should think about carrying out a cost-benefit analysis as previously discussed. As a result of implementing a next day delivery service, you can rest assured that your customers will receive their products in a timely fashion, which will increase their satisfaction levels as well as make sure they remain your customer in the future.
- You move stock quicker
No business wants to pay rent on a space that is full of stock that is not going anywhere soon. In an ideal world, goods come into the warehouse and leave as soon as possible, and you do not want products sitting around for a week waiting for shipping. Ideally a just-in-time system would be implemented in your business while your products would be sent to the distribution area as soon as they are ready to ship. As a result, you can prevent having a large amount of stock or finished goods in process cluttering up your distribution area. By creating a high level of efficiency in your distribution operations, you could generate more profit as well as increase the levels of customer satisfaction.
Next day delivery means that you get the goods out of your warehouse the day they are bought. It means you can save money on warehouse space and streamline your business operations to save money. It is also important to understand that you could increase customer satisfaction by implementing a next day delivery service as your customers will receive their products in a timely fashion.
Given the various technological advancements that have occurred in the logistics industry over the last few years, it is now possible to track shipments from the supplier to the end user. As a result, you can offer your customers peace of mind that their products will be delivered in a timely and efficient way while they can keep an eye on the progress of their delivery at all times as a result of these technological advancements.
- You keep customers happy
When you read online reviews, people do not often focus on the quality or the price of an item, while they are more likely to talk about how quickly it was delivered. If it arrives the next day, people are generally impressed and have a good impression of the business. If the delivery is slow, then even if you try to make things up to them, you risk a terrible review. It is important to note that you should not lose your reputation for great customer service, while you can pick a speedy delivery service and keep everyone happy. By delivering all of your products in a timely fashion, you can make sure your customers are happy whenever they order while they will also know that you provide a reputable delivery service which is more likely to ensure they remain a customer in the future.
Customer satisfaction is increasingly important at the start of the 21st century as major online suppliers, like people selling books on Amazon and Alibaba, are able to offer these services. As a result, you should ensure that your business keeps your customers as happy as possible while contacting a company offering next day delivery services could allow you to improve your business operations as well as improve your customer satisfaction levels.
If you want to provide a great customer experience, consider offering next day shipping as an option. You can set up a cut off time for next day orders, depending on how your operation works, and get things sent via a specialist courier so that they arrive safely and on time. While you may think your business is too small to offer a next day delivery service, you may be surprised how easy and inexpensive it is to set up.