Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, Zendesk announced it was acquiring Base, a startup that has […]
Tag: enterprise
Mental health awareness month and why the tech world needs help
OPINION: Whether madness makes an entrepreneur or being an entrepreneur makes you more susceptible to mental health conditions is debatable. But one thing is, unfortunately, clear and apparent: The two are intrinsically linked. About 72 percent of entrepreneurs are affected directly or indirectly by mental health conditions. That’s in stark c…Read More Read more: venturebeat.com
Things Enterprise Marketers Should Know About Beacons
In an ever changing and busying world -it’s harder than ever for enterprise marketers to connect with their clients and potential customers, and the job has become more complex and more difficult than ever before. However, the arrival of Bluetooth beacons, or beacons, (or even iBeacons) have changed the way the industry works and the way business is […]